DonorDrive Charity Fundraising User Support

DonorDrive Charity Fundraising is a place where anyone can make an impact for nonprofit causes they care about.
 

  • Discover causes to fundraise for

  • Create, manage, & share campaign pages on social media

  • Ask for support and give updates on your campaign
  • Motivate people to support you through milestones and donor incentives
  • Track your individual or team fundraising progress
  • Get updates about your fundraising journey and impact on the cause
  • All money raised goes directly to the nonprofits you fundraise for

Help Topics

Download the App on iOS
Download the App on Android
Find a Nonprofit to Fundraise for & Create an Account
Find a Nonprofit You're Already Registered For
Reset Password through the App
Request to Delete an Account
Understand Where the Money Goes
Contact Support


Download the App (Apple iOS)
 

If viewing these directions from a mobile device, you may follow the link provided directly to the Apple App Store to download: 

The minimum supported iOS version is 14.0 and higher. 

1. From the home screen of your mobile device, tap the App Store icon.
2. To browse the App Store, tap the Search icon in the bottom left corner.
3. Tap the search bar at the top of your screen.
4. Type "DonorDrive" into the search bar, and tap the Search button within your keyboard.
5. Tap Get next to the DonorDrive Charity Fundraising app.
6. Tap Install.
7. If prompted, sign in to the App Store to complete the installation.


Download the App (Android)

If viewing these directions from a mobile device, you may follow the link provided directly to the Google Play Store to download:

The minimum supported version of Android OS is 4.4 (API Level 19)

1. From the home screen of your mobile device, tap the Google Play Store icon.
2. To browse the Google Play Store, tap the Search bar at the top of your screen.
3. Type “DonorDrive” in the search bar, and tap the Search button on your keyboard.
4. Tap on the DonorDrive Charity Fundraising app thumbnail to navigate to its application page.
5. Tap Install.
6. If prompted, sign in to the Google Play Store to complete the installation.


Find a Nonprofit to Fundraise For & Create an Account


Find an Event or Campaign You're Already Registered For


Reset Your Password Through the App

Resetting your DonorDrive account password within the mobile app can be done two separate ways: while viewing the Login screen or while viewing the Settings tab while logged in. 

Through the Settings tab:

1. Open the DonorDrive Charity Fundraising app from your mobile device's home screen and login.
2. Tap the Settings icon in the top right-hand corner.
3. Tap the Password button.
4. For "Are you sure you want to reset your password? You will be logged out." tap Reset.
5. Check your email for your reset password link to finish completing your password reset.


Request to Delete an Account

DonorDrive has an established relationship with each nonprofit listed in the app. DonorDrive is legally obligated to maintain user account information until we have received written consent from our nonprofit clients, who maintain control over the user accounts created in our platform, to modify or delete data. Processing account deletion requests may take additional time when there are financial transactions associated with your account (if people have donated to your fundraising page and/or if you have made donations yourself).

To request to delete an account, please fill out the "Get Help with the App" form below.


Understand Where the Money Goes

All donations go directly to your charity of choice. DonorDrive has an established relationship with each nonprofit listed in the app and has a connection to send money directly to their account. DonorDrive does not hold on to any money donated or raised.


Contact Support

Our Support Team is available to answer any questions you may have about the mobile app. Fill out the form below of follow these instruction to contact our support team.

1. Open the DonorDrive Charity Fundraising app from your mobile device's home screen.
2. Tap the Settings icon in the top right-hand corner
3. Tap Support


Get Help with the App

Fill out the form below describing the issue. 

Ready to explore how DonorDrive can help you?